Transforming the IT Services Lifecycle with AI Technologies

As more and more industries are experiencing digital disruption, using information technology to enable a competitive advantage becomes a critical success factor for all enterprises. This book will cover the major trends that the authors see reshaping how enterprises harness IT infrastructure to support their business needs. The authors see four major trends reshaping how enterprises harness IT infrastructure to support their business needs: 1. Pervasive adoption of hybrid cloud environments and a move to 'Software Defined Everything' 2. IT as a Service, with increasingly standardized service offerings accessed through self-service mediated and governed by service brokers, using orchestration and automation for fulfillment 3. The evolution of automation and advanced analytics to cognitive delivery 4. DevOps (an approach combining development and operations) and Design Thinking, combining lean and agile approaches The book will provide the perspectives from data-driven and knowledge-based technology breakthroughs of IT services. These topics are of interest to both CIOs and are also popular in data mining, machine learning, and text mining areas. There is no other book on the current state of this technology and the authors are the top researchers and practitioners in the subject area. Though it is not planned to be a very large volume it will contain comprehensive topics: Introduction: cognitive, cloud, data and digital content in managed IT Services, Cognitive Delivery Insights and automatic problem diagnosis and resolution, Continuous Optimization of IT Services, Recommender system for IT Service Solutions, and Conversational Self-Service System.